FAQs
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Make a pickup appointment by sending an email to pickup@greatlakesgirya.com and we'll set up an appointment for safe curbside pickup.
We will email you a pickup confirmation with the time and address.
Pickup day and time: : Saturdays from 8:00 AM - 12:00 PM.
Where?
842 Victoria St N, Unit 17A, Kitchener, ON N2B 3C1 -
As a small-business, we try our best to provide customers with what they need.
If you are looking make a custom or bulk order we are happy to help you and place a custom order for you. Send us your request by email to sales@greatlakesgirya.com along with your contact information (telephone/email) and we will get back to you quickly.
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Great Lakes Girya has teamed up with Splitit (www.splitit.com). Pay over time the easy way, Use your credit card to pay over time with no interest, application, or fees.
Splitit isn’t new financing. Splitit lets you use your existing credit without paying interest, so you don’t need to carry new debt.
The Splitit payment option is offered at checkout.
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At checkout you can select your preferred shipping method and it will automatically calculate your shipping rate based on weight and distance for your review before purchase.
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The refund policy is located here:
https://www.greatlakesgirya.com/policies/refund-policy
All purchased made prior to January 1st, 2021 will have the old no-refund policy applied.
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The return policy is located here:
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Please refer to our Pre-Order policy here: https://www.greatlakesgirya.com/pages/preorder-info
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We always aim to deliver your order within standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
Your order was shipped during our sales and promotions season.
You ordered more than one product.
Your order was placed during a a public holiday.
Our warehouse is in Ontario, and it is home base for each and every one of our products.
There were unpredictable circumstances beyond our control.
You ordered a pre-order item. Please refer to our Pre-Order policy here: https://www.greatlakesgirya.com/pages/preorder-info.